How can we help you?

Your admin panel is where you manage everything — products, orders, promos, and settings.

1. Go to yourstore.localshop.com/admin (replace yourstore with your shop name).
2. Enter the email and password you used when signing up.
3. Click Log In. You'll land on your main dashboard.

If you've forgotten your password, click Forgot password? on the login page. A reset link will be emailed to you within a minute. Check your spam folder if you don't see it.

LocalShop's AI product lister turns a quick description into a polished listing in seconds.

1. In your admin panel, click Products in the left menu, then + Add Product.
2. In the AI Describe box, type a brief description of your product — e.g. "Hand-poured soy candle, lavender scent, 8 oz jar."
3. Click Generate. The AI will write a title, description, and suggest a category.
4. Review and tweak the text if needed, then add your price and upload at least one photo.
5. Click Save & Publish. Your product is now live on your store.

The dashboard is the first screen you see after logging in. Here's what each section means:

• Today's Revenue — Total sales processed today via Stripe.
• Pending Orders — Orders that have been placed and paid but not yet marked Ready for Pickup.
• Products Published — How many live products are visible to customers.
• Recent Orders — A live feed of your latest 10 orders with status badges.
• Quick Actions — Shortcuts to add a product, create a promo, or share your store link.

Stripe processes all customer payments. You'll need a Stripe account (free to create) to receive money.

1. Go to Settings → Payments in your admin panel.
2. Click Connect with Stripe. You'll be redirected to Stripe's website.
3. Create a free Stripe account or log in if you already have one.
4. Follow Stripe's steps to enter your business and bank account information.
5. Once approved, return to LocalShop — your store can now accept live payments.

Stripe's standard fee is 2.9% + 30¢ per transaction. LocalShop does not add any additional transaction fees.

Good photos are the single biggest driver of sales. Here's how to add them.

1. Go to Products → + Add Product.
2. Fill in the product name and description (or use the AI tool).
3. Under Photos, click the upload area or drag and drop images from your computer.
4. You can upload up to 8 photos per product. Drag them to reorder — the first image is the main thumbnail.
5. Set the price, select a category, and click Save & Publish.

Struggling with what to write? The AI description tool does the heavy lifting.

1. On any product form, find the AI Describe field.
2. Type a few words about your product — materials, size, what makes it special, who it's for.
3. Click Generate. A full description appears in the description box.
4. Edit freely — it's just a starting point. Add personal touches or local flavor.
5. Click Regenerate to get a completely different version if you don't like the first one.

1. Go to Products in your admin panel.
2. Find the product and click on its name or the pencil icon on the right.
3. Make your changes — update price, rewrite the description, swap out photos, or change the category.
4. Click Save Changes. Updates go live instantly on your store.

To remove a photo, hover over it and click the × button. To reorder photos, drag and drop them.

There are two options depending on whether you want to keep the product data or remove it entirely.

Hide (recommended): Open the product, toggle Visible to Customers to Off, and save. The product disappears from your store but all its data is preserved. You can re-publish it anytime.

Delete: Open the product and click Delete Product at the bottom. This permanently removes the product and cannot be undone.

If you have 10+ products, bulk import is much faster than adding them one by one.

1. Go to Products → Import.
2. Download the CSV template to see the exact column format required.
3. Fill in your product data: name, description, price, category, and an optional image URL.
4. Upload your completed CSV and click Preview Import.
5. Review the preview for any errors, then click Confirm Import.

Categories help customers browse your store and find what they're looking for.

1. Go to Products → Categories.
2. Click + New Category, type a name (e.g. "Candles", "Seasonal", "Sale"), and save.
3. Assign products to a category when creating or editing a product.
4. Drag categories to reorder how they appear in your store's navigation.

You can assign a product to multiple categories if it fits more than one.

Featured products appear prominently on your store's homepage and in the "Featured" section.

1. Open a product for editing.
2. Check the Feature this product box.
3. Save. The product now shows in your homepage spotlight.

You can feature up to 6 products at a time. If you add more, the oldest featured product is automatically demoted. To manually choose which 6 to feature, go to Products → Featured and drag to reorder.

LocalShop is built for local pickup — no shipping required. Here's the full flow:

1. Customer shops — They browse your store and add items to their cart.
2. Customer pays — They checkout with their card via Stripe. Their card is charged immediately.
3. You get notified — You receive an SMS text alert and an email with the order details.
4. You prepare the order — Pull the items together and have them ready.
5. Mark Ready for Pickup — In your admin, mark the order as "Ready." The customer gets an automatic text saying their order is ready.
6. Customer picks up — They come in, you hand over the order, and mark it "Picked Up."

Every order moves through a series of statuses. Here's what each one means:

• Pending — Order placed but payment not yet confirmed. Rare — usually resolves in seconds.
• Paid — Payment confirmed. You've been notified and the order needs to be prepared.
• Ready — You've marked the order ready. The customer has been notified to come in.
• Picked Up — Order complete. The customer collected their items.
• Cancelled — Order was cancelled before pickup. Funds are refunded to the customer.
• Refunded — A refund was issued after payment was captured.

1. Go to Orders in your admin panel.
2. Find the order with status Paid and click on it to open the details.
3. Click the Mark Ready for Pickup button.
4. The status changes to Ready and the customer automatically receives a text message saying their order is ready to collect.

When the customer arrives and picks up, click Mark Picked Up to complete the order.

When a customer completes checkout:

1. Their card is charged immediately by Stripe.
2. You receive an SMS text and email with the order details (customer name, items, total).
3. The order appears in your admin under Orders with a Paid status.
4. The funds are held by Stripe and paid out to your connected bank account on your payout schedule (typically 2 business days after the transaction).

You can view your payouts and transaction history directly in your Stripe dashboard.

To cancel an order (before pickup):

1. Open the order in your admin.
2. Click Cancel Order.
3. Confirm the cancellation. The customer's card is automatically refunded via Stripe.

To issue a refund (after pickup or partial refund):

1. Open the completed order.
2. Click Issue Refund.
3. Enter the refund amount (full or partial) and an optional reason.
4. Click Confirm Refund. The customer is refunded within 5–10 business days.

1. Go to Promotions → + New Promo in your admin panel.
2. Enter a Promo Code — this is what customers type at checkout (e.g. SPRING20). Codes are case-insensitive.
3. Choose the discount type: percent off, dollar off, or BOGO.
4. Set the discount value (e.g. 20 for 20% off or $20 off).
5. Optionally set an expiry date, usage limit, or minimum order value.
6. Click Save Promo. The code is now active.

• Percent off — Takes a percentage off the cart total. Example: 15% off everything. Great for storewide sales.
• Dollar off — Deducts a fixed dollar amount. Example: $10 off orders over $50. Good for moving specific price points.
• BOGO (Buy One Get One) — Customer buys one item, gets one free (or at a discount). Applies to items in the same category or a specific product you choose.

When creating or editing a promo code, you can set the following restrictions:

• Expiry date — The code stops working after midnight on the chosen date. Great for flash sales or holiday promotions.
• Total uses — Caps how many times the code can be used in total across all customers. When the limit is reached the code deactivates automatically.
• Uses per customer — Limits how many times a single customer email can use the same code. Set to 1 to prevent repeat use.
• Minimum order value — Requires the cart to reach a set amount before the code applies (e.g. must spend $30 to use TENOFF).

A promo code is only useful if customers know about it. Here are the most effective ways to share:

• Instagram story or post — Show the code visually in your graphic. Use LocalShop's social media caption generator to write the copy.
• In-store signage — Print a small card: "Order online at [yourstore.localshop.com] — use code LOYAL10 for 10% off."
• Email newsletter — If you collect customer emails, send a broadcast with the code and deadline.
• Text blast — If you use the SMS integration, you can send the code to customers who opted in.
• Receipt inserts — Add a handwritten note or printed slip with a code for the customer's next visit.

LocalShop can write ready-to-post Instagram captions using the same AI that writes your product descriptions.

1. Open a product in your admin panel.
2. Scroll to the Share on Social section.
3. Click Generate Instagram Caption.
4. A caption appears — with a hook, product details, call to action, and relevant hashtags.
5. Copy it and paste directly into Instagram when creating your post.

Every product page on your LocalShop store has a permanent URL you can share anywhere.

To share on Facebook:

1. Open the product in your admin and copy the Product Link.
2. Paste the link into a new Facebook post. Facebook will automatically pull in the product image and title as a preview.
3. Add a caption and post.

To share on Pinterest:

1. Copy the product link and the product image URL (or download the photo).
2. Create a new Pin on Pinterest, upload the image, and add the product link as the destination URL.
3. Write a keyword-rich description and save it to a relevant board.

• Consistency beats volume. Posting 3 times a week reliably beats posting 10 times in one week and then going silent for a month.
• Show the process, not just the product. A 15-second video of you making or packing something generates far more engagement than a static product photo.
• Put your store link in your bio. On Instagram and TikTok, your bio is the only clickable link — make sure it points to your LocalShop URL.
• Use local hashtags. Tags like #AustinMade or #ChicagoSmallBusiness reach customers in your area who are actively looking to shop local.
• Reply to every comment. Algorithms reward engagement. A quick "Thank you!" reply doubles your post's reach.
• Share customer photos. When customers tag you, repost their content (with credit). User-generated content builds trust fast.

Go to Analytics in your admin to see a full breakdown of your store performance.

• Revenue chart — Daily or monthly revenue over a date range you choose. Hover over any bar to see the exact amount.
• Orders count — Total number of orders in the period.
• Average order value — Total revenue ÷ total orders. Watch this number — increasing it by even $5 has a big impact over time.
• Top products — Your 5 best-selling products by revenue in the selected period.
• Traffic sources — Where your store visitors came from (direct, social, search, etc.).

1. Go to Analytics → Reports.
2. Set your date range (e.g. last month, last quarter, custom range).
3. Click Export CSV.
4. A spreadsheet downloads with columns for: date, order ID, customer name, items purchased, subtotal, discount applied, and total charged.

This file works with Excel, Google Sheets, and most accounting software including QuickBooks and Wave.

1. Go to Products → Import/Export.
2. Click Export All Products.
3. A CSV downloads with all your products including names, descriptions, prices, categories, and visibility status.

This is useful for backing up your catalog, making bulk edits in a spreadsheet and re-importing, or migrating your data.

Google Analytics 4:

1. Create a Google Analytics account at analytics.google.com and set up a new property for your store.
2. Copy your Measurement ID (starts with G-).
3. In LocalShop, go to Settings → Integrations → Google Analytics.
4. Paste your Measurement ID and save. Data starts flowing within 24 hours.

Heatmaps (Microsoft Clarity — free):

1. Sign up at clarity.microsoft.com and create a new project.
2. Copy the tracking code snippet.
3. In LocalShop, go to Settings → Custom Code → Head Scripts and paste it there.

If you already use Square to process payments in your physical store, connect it so your online and in-store inventory stay in sync.

1. Go to Settings → Integrations → Square POS.
2. Click Connect Square. You'll be redirected to Square's authorization page.
3. Log in to your Square account and grant LocalShop access.
4. Choose which Square catalog items to sync to LocalShop.
5. Click Confirm Sync. Your products and inventory levels are now linked.

When Square POS is connected, inventory syncs in both directions:

• Online sale → When a customer purchases through LocalShop, the stock count in Square decreases by the same amount.
• In-store sale → When you process a sale in Square, LocalShop's inventory updates within a few minutes.
• Manual adjustment → If you adjust stock in Square (e.g. receiving new inventory), that change syncs to LocalShop.

If a product's stock reaches 0, it's automatically hidden from your online store until you restock.

LocalShop sends you an SMS every time you get a new order — so you're never caught off guard.

1. Go to Settings → Notifications.
2. Enter your mobile phone number and click Verify.
3. Enter the 6-digit code texted to you.
4. Toggle New Order SMS to On.

You can also set up SMS alerts for: low stock warnings, daily revenue summaries, and new customer reviews.

Connecting your social accounts lets you generate post content directly from your product pages and track social traffic in your analytics.

1. Go to Settings → Integrations → Social Media.
2. Click Connect Instagram or Connect Facebook Page.
3. Log in to your account and grant permissions.
4. Select the correct Instagram account or Facebook Page if you manage multiple.

Once connected, you'll see social sharing buttons on each product page in your admin, making it a one-click action to share new products.

Delivery is off by default. Here's how to turn it on:

1. Go to Settings → Delivery in your admin panel.
2. Toggle Enable Delivery to On.
3. Set at least one delivery zone and a fee before saving — customers won't see delivery as an option until both are configured.
4. Click Save Settings. The delivery option now appears at checkout for eligible customers.

You control exactly where you deliver. You can use a simple radius or draw custom zones.

Radius (simplest option):

1. Go to Settings → Delivery → Zones.
2. Select Radius mode.
3. Enter the maximum miles from your store address (e.g. 5 miles).
4. Click Save. Any customer within that distance can choose delivery at checkout.

Custom zones:

1. Select Custom Zones mode.
2. Draw polygons on the map to define each zone. Useful if you want to serve specific neighborhoods or avoid certain areas.
3. You can set a different fee per zone — for example, $3 within 2 miles and $6 for 2–7 miles.

Go to Settings → Delivery → Fees to choose your pricing structure:

• Flat rate — Every delivery costs the same amount regardless of distance. Example: $4.99 per delivery. Simple and predictable for customers.
• Per mile — Fee scales with distance. Example: $1.50 per mile. Fairer for distant orders but harder for customers to estimate upfront.
• Free over $X — Set a free delivery threshold. Example: free delivery on orders over $35, otherwise $4.99. This is the most effective option for increasing average order size.

You can combine options — for example, flat rate with a free-over threshold applied on top.

Here's what your customer sees from the moment they place a delivery order:

1. Order confirmed — Customer gets an email and SMS confirming their order with an estimated delivery window.
2. Order accepted — When you assign a driver and mark the order out for delivery, the customer gets an SMS: "Your order is on its way!"
3. Out for delivery — The customer can see a live status page at a link in their confirmation email. The page shows the order status and estimated arrival time.
4. Delivered — When you mark the order delivered, the customer gets a final SMS confirmation. They're also invited to leave a review.

You manage your own drivers — LocalShop provides the tools to assign and notify them.

Adding a driver:

1. Go to Settings → Team → Add Member.
2. Enter their name and mobile number and set their role to Driver.
3. They'll receive an SMS invite to download the LocalShop Driver app (free).

Assigning a delivery:

1. Open a delivery order in Orders.
2. Click Assign Driver and select from your driver list.
3. The driver receives an instant SMS with the order details and the customer's address.
4. When the driver marks the order delivered in the app, the order status in your admin updates automatically.

LocalShop lets customers add a tip at checkout, which goes directly toward driver compensation.

To enable tipping:

1. Go to Settings → Delivery → Tips.
2. Toggle Enable Tip at Checkout to On.
3. Choose whether to show preset tip options (e.g. 10%, 15%, 20%) or a free-entry field.

How tips flow: Tips are collected by Stripe at checkout along with the order total. They show on your payout just like product revenue. Paying drivers from tips is your responsibility — LocalShop does not automatically split or transfer tip amounts to individual drivers. Most store owners pay drivers weekly in cash or via Venmo/Zelle based on the tip report in Analytics → Delivery.

You can control exactly when customers are allowed to order delivery — so you're never stuck with a delivery request you can't fulfill.

1. Go to Settings → Delivery → Hours.
2. Set your delivery availability for each day of the week (or mark days as unavailable).
3. Optionally enable Scheduled Delivery — customers pick a time slot (e.g. "2pm–4pm") rather than expecting delivery immediately.
4. Set a Lead Time — the minimum time between placing an order and the earliest available slot (e.g. 1 hour lead time means no same-hour delivery).

Outside your delivery hours, the delivery option is hidden at checkout and customers only see pickup.

When delivery is enabled, here's the checkout experience for your customers:

1. At checkout, they choose between Pickup or Delivery.
2. If they select Delivery, they enter their address. LocalShop checks whether the address falls within your delivery zone.
3. If they're in range, the delivery fee is added to their cart total. If they're outside your zone, delivery is grayed out with a message like "Sorry, we don't deliver to that area yet."
4. If you have scheduled slots enabled, they choose a delivery window.
5. They complete payment. Their confirmation email and SMS include the delivery window and a link to their tracking page.

Customers with a saved address (logged-in account) will have it pre-filled at checkout for a faster experience.

If LocalShop built a starter store for your business before you signed up, here's how to claim it:

1. Visit the claim link in the email we sent you (subject line: "Your LocalShop store is ready").
2. Click Claim This Store.
3. Create your admin password and confirm your email address.
4. You're in. The store is now fully under your control — you can edit everything.

If you didn't receive a claim email, go to localshop.com/signup, enter your business name, and we'll check whether a pre-built store exists for you. If not, you'll start a fresh store.

Stripe is how your customers pay you. This takes about 10 minutes.

1. In your admin panel, go to Settings → Payments. You'll see a banner that says "Connect Stripe to start accepting payments."
2. Click Connect with Stripe. A new window opens on Stripe's website.
3. Click Create account (or log in if you already have Stripe). Enter your email and create a password.
4. Enter your business details: business type (sole proprietor, LLC, etc.), legal name, address, and phone number.
5. Enter your bank account details: routing number and account number. This is where Stripe deposits your earnings.
6. Verify your identity: Stripe will ask for the last 4 digits of your SSN (for sole proprietors) or your EIN (for LLCs/corporations).
7. Click Submit. Stripe reviews your information — usually instant, sometimes up to 2 business days.
8. Return to LocalShop. Once Stripe confirms, your admin shows a green "Payments Active" badge and your store is open for business.

1. Go to Settings → Store Info.
2. Under Hours, set your open and close times for each day. Toggle off any days you're closed.
3. In the Pickup Instructions field, type what you want customers to see when they arrive — for example: "Come to the front door on Main St. Ring the bell and we'll bring your order out."
4. You can also add a note about typical prep time: "We typically have orders ready within 2 hours."
5. Click Save. Your hours and instructions appear on your store's homepage and in every order confirmation.

1. Go to Settings → Appearance.
2. Under Logo, click Upload Logo and select your image file. PNG or SVG with a transparent background works best. Minimum recommended size: 400×200px.
3. Under Brand Color, enter your primary color as a hex code (e.g. #2c7a4b) or use the color picker. This color is applied to buttons, links, and accents throughout your store.
4. Preview how your store looks in the live preview panel on the right side of the screen.
5. Click Save Appearance. Changes go live immediately.

You can also upload a favicon — the small icon that appears in browser tabs. A square version of your logo works well.

Custom domains are available on the Growth plan. You'll need to own the domain already (buy one from GoDaddy, Namecheap, or similar for ~$12/year).

1. Go to Settings → Custom Domain.
2. Enter your domain (e.g. shopbloom.com) and click Add Domain.
3. LocalShop shows you two DNS records to add: a CNAME record and an A record.
4. Log into your domain registrar (GoDaddy, Namecheap, etc.) and paste those records into your DNS settings. Not sure how? Each registrar has a help article — search "[your registrar] add CNAME record."
5. Back in LocalShop, click Verify DNS. DNS changes can take 10 minutes to 48 hours to propagate — keep checking until it turns green.
6. Once verified, your store is live at your custom domain and HTTPS is automatically enabled (no SSL certificate to buy or manage).

LocalShop has two types of charges:

1. Monthly subscription fee — Charged on the same date each month to the card on file in your account. Starter is $79/month, Growth is $129/month, Pro is $199/month. This covers access to the platform, your store, and all features included in your plan.

2. Transaction fees — Stripe charges 2.9% + 30¢ per successful card transaction (paid to Stripe). LocalShop also charges a small platform fee (2.5% Starter, 2.0% Growth, 1.5% Pro) to support ongoing development and support.

To view or update your payment method, go to Settings → Billing. Your billing history and upcoming renewal date are shown there.

You can give staff their own login so they can manage orders without sharing your owner credentials.

1. Go to Settings → Team.
2. Click Invite Member.
3. Enter their email address and select their role:
   • Manager — Can manage products, orders, promotions, and view analytics. Cannot change billing or account settings.
   • Employee — Can view and update orders only. No access to products, settings, or financial data.
   • Driver — Delivery-only access via the LocalShop Driver app.
4. Click Send Invite. They'll receive an email to set their own password and log in.

Everything you need to do before your store goes live:

1. Connect Stripe — Go to Settings → Payments. No Stripe = no checkouts.
2. Upload your logo and set brand colors — Settings → Appearance.
3. Set your store hours and pickup instructions — Settings → Store Info.
4. Add at least 5 products — Use the AI tool to speed up descriptions.
5. Feature 3–6 products on your homepage — Check "Feature this product" on your best sellers.
6. Set up SMS order alerts — Settings → Notifications. Enter your mobile number.
7. Test your store — Open your store URL in a browser as a customer. Browse, add to cart, and go through checkout (you can cancel before completing to avoid a real charge).
8. Share your store link — Post it on Instagram, add it to your Facebook bio, and tell your regulars.

LocalShop can display your entire storefront in Spanish — product names, descriptions, navigation, checkout, and order emails.

1. Go to Settings → Language & Translation.
2. Under Available Languages, toggle Spanish (Español) to On.
3. Click Generate Translations. The AI will translate all your published product content automatically. This takes 1–3 minutes depending on how many products you have.
4. Once complete, a language switcher (EN / ES) appears on your storefront so customers can choose their preferred language.

LocalShop uses AI to translate your store content into natural, fluent Spanish — not stiff word-for-word machine translation.

Here's what gets translated automatically:

• Product names and descriptions
• Category names
• Your store description and homepage text
• Checkout labels, buttons, and error messages
• Order confirmation emails and SMS messages

What does not get auto-translated:

• Your store name (intentionally kept consistent for brand recognition)
• Images with embedded text (you'd need to create Spanish versions of those images manually)
• Any custom code you've added via Settings → Custom Code

When you add or edit a product, the Spanish translation is regenerated automatically for that product within a few seconds.

AI translation is very good but not perfect — especially for local slang, product-specific terminology, or brand voice. Here's how to review and fix translations:

1. Go to Settings → Language & Translation → Manage Translations.
2. You'll see a two-column view: English on the left, Spanish on the right.
3. Click any Spanish field to edit it directly. Your changes are saved immediately.
4. To re-translate a field with a fresh AI attempt, click the Regenerate icon next to it.
5. You can also review translations product-by-product by opening any product in your admin and clicking the ES tab at the top of the product form.

The default language is what customers see when they first visit your store — before they manually switch.

1. Go to Settings → Language & Translation.
2. Under Default Language, select either English or Spanish.
3. Click Save.

Regardless of the default, the language switcher (EN / ES) remains visible so customers can always change their preference. LocalShop also detects the customer's browser language and will suggest the matching language if it's available in your store.

1. Go to Settings → Account.
2. Click Change Password.
3. Enter your current password, then your new password twice.
4. Click Update Password.

If you've forgotten your current password, log out and use the Forgot password? link on the login page instead.

LocalShop offers three plans (all include a 14-day free trial of Growth):

• Starter ($79/month) — Up to 100 products, pickup orders, AI product descriptions, promo codes, sales tax.
• Growth ($129/month) — Everything in Starter plus: unlimited products, delivery with SMS tracking, Square POS sync, social media posting, AI customer chat, analytics dashboard.
• Pro ($199/month) — Everything in Growth plus: white-label branding, multi-staff roles, 5-language translations, API access.

Your plan renews on the same date each month. You can view your next billing date, payment history, and update your card under Settings → Billing.

1. Go to Settings → Billing.
2. Click Upgrade to Growth.
3. Confirm the plan change. Your card will be charged a prorated amount for the remainder of your current billing period.
4. Growth features — Square sync, promo codes, advanced analytics — unlock immediately.

We're sorry to see you go. Here's how to cancel:

1. Go to Settings → Billing → Cancel Subscription.
2. You'll be asked a quick optional question about why you're cancelling — this helps us improve.
3. Confirm the cancellation.

Your store stays live until the end of your current billing period. After that, your store goes offline and new orders cannot be placed. Your data is retained for 90 days in case you decide to come back.

Every new LocalShop account starts with a 14-day free trial on the Growth plan — no credit card required to start.

• During your trial you have access to all Growth plan features: Square sync, promo codes, Spanish translation, delivery, and more.
• Your trial starts on the day you create your account.
• On day 12, you'll receive an email reminder with a link to add your payment details.
• On day 14, if no card is on file, your store goes into read-only mode — customers can browse but cannot check out.
• Adding a card at any point before or after the trial ends reactivates your store immediately.

To add your payment method, go to Settings → Billing → Add Payment Method and choose your plan.

If your monthly subscription payment fails (expired card, insufficient funds, etc.), here's what happens:

1. Day 1: Payment fails. You receive an email with a link to update your payment method.
2. Day 3: LocalShop automatically retries the charge. If it succeeds, everything continues normally.
3. Day 7: A second retry. You receive another reminder email.
4. Day 14: If all retries fail, your store goes into read-only mode — customers can browse but cannot place orders.
5. Day 30: Account is suspended. Your data is retained for 90 days.

To resolve a failed payment, go to Settings → Billing → Update Payment Method, enter a valid card, and click Retry Payment. Your store reactivates within seconds.

1. Go to Settings → Billing → Billing History.
2. You'll see a list of all past charges with the date, amount, and status.
3. Click the Download PDF link next to any charge to download that invoice.
4. The PDF includes your business name (as entered in Settings → Store Info), the charge amount, plan name, and a unique invoice number — everything your accountant needs.

Invoices are also emailed to your account email address automatically each month after a successful payment. Check your inbox (and spam folder) for emails from billing@localshop.com.

There are two fee types you'll encounter when selling on LocalShop:

Stripe processing fee: 2.9% + 30¢ per transaction
This is charged by Stripe on every successful card payment. It's deducted automatically before your payout — you never pay it separately. Example: on a $50 sale, Stripe takes $1.75, and you receive $48.25.

LocalShop platform fee: 1.5%–2.5% per transaction
Depending on your plan (Starter 2.5%, Growth 2.0%, Pro 1.5%), LocalShop charges a small platform fee on each sale. This is collected automatically via Stripe Connect. Combined with Stripe's fee, your total per-transaction cost is approximately 4.4%–5.4% + 30¢.

You can see a breakdown of fees for any transaction in your Stripe dashboard under Payments.